Invite Past Customers feature can help you to send out invites to your past customers in one go.
The feature can be located in your Dashboard under Reviews -> Invite Past Customers
Here is a short video to guide you through the process
Here are few simple troubleshooting steps you could take to fix the errors you might encounter while uploading the excel file in the Dashboard.
- Make sure that you have saved the excel file somewhere on your Computer before uploading the file.
- Ensure that the file format is either CSV or Xls
- Remove any formatting in the file before uploading
- Ensure that the data is added in the correct order eg: Customer Email Address needs to be the first field followed by Customer Name and Order ID. Any change in the order of the columns would trigger an error.
- Please double check if the email address is valid. Dashboard would throw an error pointing you to the field number on the file which needs your attention.
In case if these steps doesn't fix your issue, you can reach out to our technical support at firstname.lastname@example.org