Here are a couple of things to remember before editing your email template in the Dashboard.
The templates can be found under Reviews -> Email Template for Invite Past Customers and under Email Template for Automatic Customer Feedback
- Do not edit the placeholders (stuff you see inside the square brackets) [Company], [Customer] and the blue link which says Review [Company] now »
- These placeholders will be fetched by the system automatically when you send out the invites. When the invites are sent to your customer, these placeholders will be replaced by the actual value i.e. Company Name, Customer Name, and unique review link.
- If you edit the Review [Company] now » link, it would not generate the correct review link and the customers might get a 404 error when they click on the link to write a review