You may find our simple and competitive pricing plans here. If you have more than 2,000 orders per month simply reach out to your Account Manager to receive a proposal that best suits your needs.
Your data is more than safe with us. All our servers are always updated with the latest security software. We will only use your data for internal purposes and not pass anything on to third parties. We follow our local privacy guidelines very strictly.
The integration process is very easy and simple. It requires no prior knowledge of HTML or any other programming. The entire integration process only takes 20 minutes. You can find a detailed description of how to implement all TrustedCompany features on your site in the Integration Guide.
+ Can I use customer reviews I collected BEFORE using TrustedCompany in the Widget or on my business page?
Our system does not allow you to upload any kind of review(s) yourself. However, with our Invite Past Customers (IPC) tool you can easily invite up to 500 of your past customers to write reviews on your profile.
Our Tech Support Team will have to add the users for you. All you have to do is send us an email at firstname.lastname@example.org indicating the number of users you would like to have created.
The global average response rate for customer reviews currently stands at 7%. That means usually about 7% of invited customers will write a review. With this response rate you can be sure to always have a solid base of incoming reviews if you use the Automatic Customer Feedback (ACF) feature.
For us at TrustedCompany it is important to identify and get rid of fake reviews. We have a team dedicated to monitoring all reviews and removing any kind of fake reviews from our site. If you feel like a review is fake you can report it at email@example.com and our team will investigate it for you.
+ My monthly order volume is highly fluctuating, what is your policy for payment in a case like this?
In such a case our Account Managers are always happy to support you in finding a solution. To make sure that your plan does not change on a monthly basis it's a good idea to have a contract that fixes your rates on a yearly basis.
Yes, we do provide our API to businesses who are particular about sharing their customer data. Using our API, you can build a similar review collection, management and publishing system on your backend interface and send out review invitation emails from your own server.
If we receive any suspicious or fake reviews, our compliance team will get in touch with the reviewer providing him/her 3-7 days to provide a POP. The review will be unpublished at first, if no POP is provided within that specific time frame, the review will be deleted from our system.
When logging into your account, you may click on the 'I forgot my password' link. This will result in a temporary password being sent to your email address so you can login.
Once logged in, you can reset your password at any time in your Account tab.
+ When I try to log into my Business Account, my email is not recognised. I have tried to reset my password but it still doesn't work. What should I do?
You may contact our Tech Support Team at firstname.lastname@example.org and we will have your email sorted for you.
No, all reviews posted will stay public and affect your overall rating. The TrustedCompany platform is a medium for customers and business owners to connect easily therefore we encourage dialogue between the two parties to solve any dispute.
Our platform allows you to publicly reply to any review on your page and also contact negative reviewers before their reviews are published. See here on how negative customer feedback can actually be good for business.