Keep things simple and easy by automating your review collection process. Here's a step-by-step guide:
1. Go to the Reviews tab and select 'Email Template for Automatic Customer Feedback'
2. Edit the email template to your liking and press 'Save'. DO NOT remove the content in the square brackets ([Customer] [Company]) even if you are changing the language.
3. Go back to the main page under the Review tab and click on 'Automatic Customer Feedback'
4. Click on ‘Standard Guide’ to obtain your TrustedCompany unique email to BCC to. if your system does not allow for BCC of order confirmations, please contact your account manager or email us at firstname.lastname@example.org.
5. Complete your test order and you're good to go!
NOTE: If you don't wish to set up an Automated Customer Feedback system, you can opt for Unique Links. The Unique Link is an invitation link for consumers to post reviews. Each of these links are unique to specific customer-company interactions. Get in touch with your Account Manager for more information on Unique Links.