Once you've setup all your account information, you're ready to start collecting! By clicking on the Reviews tab you'll have access to the different ways you can do just that.
Invite Past Customer (IPC)
The IPC feature will help you upload an excel sheet of your past customers you'd like to invite to submit a review. You can create this spreadsheet by filling out three columns:
- Customer's Email Address
- Customer's Name
- Customer's Order ID
Once you've entered all the data above you can upload this sheet in an excel or .csv format.
Next, follow the simple step-by-step procedure that'll help you validate and customise your IPC data before it's on its way out.
Automatic Customer Feedback (ACF)
The ACF feature helps you automate the process of inviting your customers for a review after they purchase. Our review system works hand-in-hand with your webshop and mailing system thus keeping track of your customer purchases in real time.
To get the ACF feature going, you'll need to choose your website system and configure it before our system can automate the review emails with your customer purchases. This can be done by following the easy step-by-step ACF implementation guide.
Under the Reviews tab, you'll also find customer invite email templates for both IPC and ACF so you can have streamlined communication with all your customers.