Get a head start on your review collection by inviting all your past customers. Here's how:
1. Create a spreadsheet of your past customers with three columns including their email address, name and Order ID
2. Go to the Reviews tab and select 'Email Template for Invite Past Customers'
3. Edit the template email to your liking and press 'Save'. DO NOT remove the content in the square brackets ([Customer] [Company]) even if you are changing the language. DO NOT change or remove anything from the Review Link (blue link in the email body).
4. You can send a test email to yourself to view how it will look like.
5. Go back to the main page under the Review tab and click on 'Invite Past Customers'
6. Click 'Choose File' and upload your past customer’s spreadsheet you created earlier and click 'Next'. NOTE: The spreadsheet can only be uploaded in either .xls, .xlsx or .csv format.
7. Validate your data by ensuring all the names, email addresses and Order ID's you uploaded are correct and click 'Next'
8. Take one last look at your email template and make sure everything is in the right place
9. Click 'Send to Customers' and your review request will be on its way to your past customers!