+ I have sent out a very high number of invitations with the IPC tool and the number of reactions I received seems very low to me, is that a bad sign?
Always keep in mind that a response rate of about 7% is normal, so the number of responses might only seem low at first glance.
Our research shows that in order to have a profile that provides customers with a sense of security it only needs about 10 recent and authentic reviews. You may speak to your Account Manager to look at best practices you can use to increase your conversion rate.
You can check all your IPC review invites by:
1. Clicking on 'Invitation History' under the Reviews tab
2. Once done, click on the 'Invite Past Customers' column at the top
3. You will be able to view all your IPC invites sent out to date. To know the specific IPC review response rate, drop us an email at firstname.lastname@example.org and we'll have your response rate calculated for you.