Follow these simple steps to configure your Magento site to automatically collect customer feedback and grow your company's online reputation.
Step 1: Locate your registered email address and Token on the TrustedCompany Dashboard
To integrate this plugin, you will need your TrustedCompany registered email address and Token, which would act as credentials to use the plugin. This information can be found on the TrustedCompany Dashboard by following the below steps:
- Login to TrustedCompany Dashboard
- Go to ‘Account’ scroll towards ‘E-mail address’ section to find your registered email address.
- Scroll to the bottom of the page to the ‘API’ section to find your 32 characters ‘Token’
Step 2: Download and install the plugin
Download the TrustedCompany Plugin from Magento Marketplace from the link below:
Once you get the plugin in your account click on ‘My Account’ and then on ‘My Purchases’ to download the zip file.
To install our Plugin please follow these steps:
Follow these steps to install the package from your local drive:
Step 3: Configure the plugin
This plugin will send an API request to TrustedCompany whenever you process or ship a new order. Depending upon the time taken to deliver the product you can easily set a delay for your review invitation emails to be sent to your customers in the TrustedCompany Dashboard, under Reviews -> Email Template for Automatic Customer Feedback (1. Set a delay for your invitation emails).
Once the configuration is completed, the next step would be to test the plugin by placing or shipping a test order.
Getting ‘Unauthorised access’ error message while placing/shipping a new order?
You might want to double check if the token and email address are same as mentioned in the Dashboard (Refer step 1 for more information)
Might you have any further issues feel free to reach out to our technical support team.